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Return Policy

Effective Date: January 2025

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At Danton.ca, we are committed to ensuring a seamless shopping experience. Please review the following guidelines regarding cancellations, returns, and refunds for purchases made through danton.ca  or affiliated sites.

 

Order Cancellations

Order cancellations are time-sensitive and may not always be possible once an order has been placed. If you wish to cancel an order, please contact our Customer Care Team immediately at:

If your order cannot be canceled at the time of contact, our Customer Care Team can assist in facilitating a return upon delivery (excluding final sale items—refer to the returns section below).

 

Important Notes:

  • Double-check all order details before finalizing your purchase.

  • We cannot add products or modify details of your order once it has been placed. If errors occur, contact our Customer Care Team for assistance.

 

Returns

We accept returns for most products in their original condition (unopened, unused) within 30 days of the purchase date. Items must meet the following conditions to qualify for a return:

Eligible for Return:

  • Products in original packaging, unused, and unopened.

  • Return requests made within 30 days of purchase.

 

Not Eligible for Return:

  • Opened, used, or modified items.

  • Items removed from their original packaging.

  • Items marked as non-refundable or final sale (see list below).

  • Returns from locations outside of Canada.

  • Bulk or high-quantity purchases.

Upon receiving your return, our team will inspect the items to confirm they meet the return guidelines. Refunds will be issued only for items in original, resalable condition. Restocking fees or partial refunds may apply for items not meeting these conditions.

 

Final Sale Products

For safety, health, and hygiene considerations, the following items are final sale and cannot be returned:

Personal Care

  • Ostomy products

  • PPE face masks (reusable & disposable)

  • Compression stockings

  • Condoms & contraceptive products

  • Over-the-counter medications

  • Personal massagers & vibrators

  • Support & braces

Health & Hygiene

  • Bladder protection & incontinence products

  • Menstrual & period care products

  • Temperature-sensitive products (e.g., probiotics)

Baby & Infant

  • Baby food

  • Infant formula

  • Breast pumps

  • All diapers (disposable & cloth)

  • Baby gates, strollers, car seats, and highchairs

Food & Snacks

  • All consumable items, including pantry goods, beverages, and candy.

 

Product Defects and Warranty Issues

If you encounter product defects or warranty-related issues:

  • Contact the manufacturer directly for assessment and resolution.

  • Warranty claims for strollers, car seats, or boosters must be addressed with the manufacturer.

 

Return Process

  1. Contact our Customer Care Team at online@danton.ca and Include:

    • Your order number.

    • The name and quantity of items you wish to return.

  2. Our team will assess your request and provide guidance on the next steps.

  3. Upon approval, items should be shipped back to us with the provided instructions.

  4. Refunds will be processed to the original payment method once the items have been inspected and approved.

Note: Refunds will not be issued while returns are in transit.

 

Contact Us

For questions or concerns about this Return Policy, please reach out to us:

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