Frequently Asked Questions (FAQ)

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General Questions

1. What services does Danton Pharmacy offer?
We offer a wide range of pharmacy services, including:

• Dispensing of prescription medications through our physical locations.

• Online refill and transfer requests for existing prescriptions (after in-person registration at one of our locations).

• A wide selection of vitamins, supplements, personal care, and health products available through our online store (non-prescription only).

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2. Where are your locations?
Danton Pharmacy operates across multiple locations in Ontario, Canada. Please visit our [Locations Page] for full addresses and contact information.

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3. Do you deliver prescription medications?
Yes, we offer delivery of prescription medications for registered patients. However, patients must complete in-person registration at one of our locations before prescriptions can be dispensed or delivered.
➡️ Please note: Prescription medications are not sold online.

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4. Do you sell over-the-counter (OTC) products online?
Yes, our online store offers a wide variety of non-prescription products such as vitamins, supplements, personal care items, and general health products, available for delivery across Ontario.

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Prescription Services

5. How do I become a new prescription patient?
To access prescription services, you must visit a Danton Pharmacy location in person to complete your registration. This ensures compliance with provincial pharmacy regulations and enables us to provide safe, personalized care.

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6. Can I transfer my prescriptions to Danton Pharmacy?
Yes. New patients may initiate a prescription transfer by:

• Filling out our Online Prescription Transfer Form, and

• Visiting one of our locations to complete registration and verification in person.

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7. Can I refill prescriptions online?
Yes. After becoming a registered patient, you may request prescription refills online using our secure digital platform.

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8. Why do I need to register in person for prescription services?
Ontario College of Pharmacists (OCP) regulations require in-person identity and prescription verification for new patients to ensure safe, accurate, and compliant pharmacy services.

 

Online Store

9. Who can shop on Danton Pharmacy’s online store?
Our online store is open to all residents of Canada for non-prescription products including vitamins, supplements, personal care items, and more.

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10. What are the shipping policies for online orders?
We ship across Canada via Canada Post. Orders over $45 CAD qualify for free standard shipping, with extra charges for remote areas or smaller orders. Full details are available in our [Shipping Policy].

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11. Can I return items purchased from the online store?
Yes, most unopened and unused products may be returned within 30 days of purchase. However, some items such as medications and select personal care items are final sale. See our [Return Policy] for more.

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Regulations and Standards

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12. Are your locations licensed?
Yes, all Danton Pharmacy locations are licensed by the Ontario College of Pharmacists (OCP) and comply with all provincial and federal healthcare regulations.

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13. How is my privacy protected?
We are committed to protecting your personal and health information in accordance with PHIPA (Personal Health Information Protection Act) and PIPEDA (Personal Information Protection and Electronic Documents Act). Review our [Privacy Policy] for more.

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14. Why can’t I register for prescriptions online only?
Due to Ontario pharmacy regulations, in-person verification is required to ensure prescription accuracy and patient safety.

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Contact Us

15. How can I contact Danton Pharmacy?

• 📧 Email: online@danton.ca

• 📍 Visit: Your nearest Danton Pharmacy location